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Terms and Conditions

Vehicle Exclusivity (Now active following Government announcement):

We offer vehicle exclusivity whereby You pay £99 via paypal to SM Autos for the vehicle you wish to purchase via our website www.smautos.com (or any other url Used under license by Us). In doing so You agree You are arranging exclusivity with regards to your chosen vehicle. SM Autos will remove a vehicle from retail sale to the general public for a period no longer than 7 days starting from the day of reservation and taking both working days and weekends/bank holidays in to account. The amount of the exclusivity fee is subject to variation at the sole discretion of SM Autos and will not be less than £99 per vehicle. If you are buying remotely with a view to have the vehicle delivered and not with a visit to our showroom, vehicle exclusivity will not apply.

When requesting exclusivity for a vehicle You have an obligation to be in contact with SM Autos via one of our stipulated methods within 24 hours of placing the exclusivity reservation. Failure to do so will result in SM Autos acting in good faith in assuming that Your intention is to rescind the transaction. As a result, the vehicle will be removed from reserved status and any monies received as cleared funds in our bank account will be returned in full to Your original source of funds.

If requested and in the event where SM Autos fail to arrange Secured or Unsecured Finance for You once You have reserved a vehicle and You are unable to obtain it elsewhere, You are entitled to a full refund of the exclusivity fee monies less any failed appointment charges as defined below. These monies will be returned to You by SM Autos by way of manual cheque/paypal reversal or if a debit/credit card was used, by way of refund to that payment card.

Your exclusivity is valid once You receive either a verbal or written (via email and/or text) “confirmation of exclusivity” from SM Autos.

We may be unable to accept an exclusivity fee under certain circumstances. We will advise You by email if this is the case within 24 hours.

We reserve the right to withdraw exclusivity if a part exchange value or deal cannot be agreed upon in principal.

Delivery will be arranged once full payment is received, under new rules set by the UK Government, the vehicle will be cleaned as per advice of Public Health England prior to delivery and all necessary steps taken to safeguard all parties.

In the unlikely event that the readiness or preparation of Your vehicle is delayed, SM Autos will advise You in writing via email and/or text with a minimum of 24 hours notice and offer an extension to Your exclusivity.

Failed Exclusivity Appointment Charge for delivery: We reserve the right to invoke a Failed Appointment Charge of the cost of delivery or £99 per instance, whichever is the greater to compensate SM Autos for costs incurred for a failure by You to meet an agreed appointment made with SM Autos that was previously confirmed in writing via email and text. Failed Appointment Charges will be waived should You provide in writing via email/text a minimum of 48 hours’ notice of Your inability to meet the agreed appointment. An appointment includes agreed dates and times to receive or take delivery of a vehicle on which exclusivity has been arranged.

Cancellation under the Distance Selling Regulations:

Ordinarily we do not run an organised distance selling scheme, however, due to the coronavirus outbreak we need to support our valued customers by delivering your vehicle to your home.

If you have ordered and taken delivery of your vehicle without visiting our showroom and you are not buying the car in the course of your trade or business, the following cancellation clause applies:

You have 14 days to get to know your new vehicle and to make sure it suits you.  If you change your mind just let us know in writing by post to SM Autos, Unit 3A, Woodhorn Business Centre, Woodhorn Lane, Oving, Chichester, West Sussex, PO20 2BX or in email to info@smautos.com and to reach us no later than 6pm on the 14th day following delivery.

An excess mileage charge of £2 per mile for any mileage over 10 miles (the normal test drive distance) in those 14 days will apply.  If you do change your mind you cannot use the car once you have notified us – but you must still tax and insure the vehicle until it is collected.

The cost of collection in order to retrieve the car will need to be paid by you in full prior to removal of the vehicle from your home and will be confirmed to you in your purchase contract.

There will be a monetary deduction in any refund for the additional owner added to the vehicle created by your purchase, which will be confirmed prior to reversal of payment.

We cannot accept a return of the car if it has been damaged, modified or altered from the condition it was delivered in. If this is found to be the case upon receipt, we reserve the right to charge storage pending your collection of the vehicle from our premises.

This cancellation (change of mind) clause does not affect any separate rights given to you in The Consumer Rights Act 2015 or the Sale of Goods Act 1979 (as amended).

Payment options:

A deposit can be taken to hold any vehicle pending final purchase to avoid disappointment. Payment for your vehicle can be made via Debit card / Credit card including American Express / Bankers draft* / Cash / Personal cheques* / Credit card cheques* / Bank transfer*. Please note we do not accept Business credit or business debit cards without prior consent. Finance can be arranged upon request subject to status*. The vehicle will only be released upon receipt of cleared funds.

Vehicle Finance :

Vehicle finance is available subject to status on eligible persons aged 18 or over and who are a permanent resident within the UK. SM Autos chosen finance house may perform a credit check on your personal details to ensure we can approve your eligibility for vehicle finance. SM Autos are a broker and therefore are unable to guarantee any finance application made.

Part exchange or direct sale:

Part exchange is welcome, please contact us via the Part exchange link at the top of the web page including full details of your vehicle so we can give you an accurate guide price. Should you wish SM Autos to buy your car outright and not as a part exchange, please contact us via the Sell us your car link. All valuations are subject to physical inspection. Any valuation offered following physical inspection by SM Autos is guaranteed for 7 days (including weekends) starting from and including the day of valuation.

Number plates:

If you wish to have private number plates on your vehicle you must acquire the right to display the new number. This means having the number officially transferred to your vehicle in place of its old number. You may not change your registration number by simply buying plastic number plates bearing the number you desire. Without completing the transfer process the registration shown on the V5C registration document will not be changed. It is illegal to display a registration number other than that shown on the vehicles V5C.

There are strict regulations governing the display of registration numbers on number plates. Plates must conform to a set of specifications relating to colour; size; reflectivity; decoration and character size, font and spacing. Failing to comply with display regulations can result in MOT failure, a fine and permanent loss of the registration number concerned. This link provides a full explanation of the rules governing number plates display.

Another consideration when purchasing personalised number plates is the compatibility of the vehicle and the registration number. It is not permitted to display a registration bearing a year code later than the vehicle’s date of original registration. So, it would not be legal to display a current-style ‘57’ number plate on a vehicle originally registered in 2002. However, displaying a registration that is older than the car such as a ‘51’ registration for example – would be permitted. Further information can be found here.

Information contained within and use of the this website :

The vehicle specifications that are contained on our website may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may at times be out of date. It is your responsibility to ensure you are satisfied as to the description and specification of a vehicle. You have the opportunity to clarify any specification on a vehicle that you are purchasing and which may affect your decision to buy. SM Autos will not be held responsible for failure to do so.

Any Private Number plates (also known as Cherished registrations or licence plates) listed for sale may be shown in show plate format ie irregular spacing and are not considered legal to display on a vehicle. It is your responsibility to satisfy yourself as to the suitability of the plate for you and show the registration number correctly when applied to your vehicle. You cannot rearrange letters or numbers or alter them so that they are hard to read. SM Autos will not be held responsible for misinterpretation of the plates or inability to follow DVLA rules governing registrations as per our ‘Number plates’ section below.

All trade marks, names, and logos are the proprietary marks of SM Autos or of our associated companies. Marks identifying third parties are owned or licensed by those third parties or their associated companies. Nothing in these terms and conditions in any way confers on you any licence or right under any trade marks, names or logos.

Except as expressly permitted by these terms and conditions, you may not copy, reproduce, redistribute, download, republish, transmit, display, adapt, alter, create derivative works from or otherwise extract or re-utilise any of the contents of the Website. In particular, you must not cache any of the contents for access by third parties nor mirror or frame any of the content of the Website nor incorporate it into another website without our express written permission.

If any of these terms and conditions shall be held to be invalid or unenforceable, it shall not affect the enforceability of any of the remaining provisions.

These terms and conditions shall be governed by and in accordance with English law and subject to the exclusive jurisdiction of the English Courts.

If you do not agree to obey these terms and conditions you must stop using the Website immediately.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Images and video:

SM Autos logos, vehicle images and videos within the website are owned exclusively by SM Autos and are not to be reproduced or used for any other purpose without express written permission from SM Autos.

Disclaimer: All figures provided relate to a typical example of the particular model as listed when new. They will vary according to the age, condition, fitted equipment and mileage of the vehicle.

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